Customer Success / Senior Escalation Engineering
I supported distributed storage and AI-era infrastructure environments where NAS, S3/object access, metadata behavior, GPU workload pressure, and customer-facing reliability had to be understood together, including multi-petabyte and exabyte-scale operating contexts.
- Distributed storage diagnostics
- AI/HPC infrastructure behavior
- NAS/S3 and metadata performance
- Telemetry-driven RCA
- Customer-facing escalation ownership